SECOND CHOICE

Where do the items for sale come from? What condition are they in?

All Second Choice products sold are second-choice items: they have never been used in-game, but have been removed from the traditional sales channel.

The available products come from different origins and therefore in different conditions:

  • The commercial samples are in very good condition but are not new: they have been displayed, transported and handled.

  • The products initially reserved for our champions are completely new.

  • Products with cosmetic defects are new, but have a slight visual imperfection.

Each of our products is photographed so you can see exactly what you are buying.

Can I get more information about a product?

Of course! Our support team will be happy to answer your questions.

Write to us using the contact form !

Are the product prices negotiable?

No, as with all other items on our site, prices are not negotiable.

What about payment?

Your payment is processed securely. We offer several payment methods.

How can I be sure that I will receive my item?

The vast majority of orders reach their recipients without any problems!

If you encounter any problems (shipping, delivery, etc.), please write to us . Once the problem has been reported and confirmed, you will be reimbursed directly to your bank account.

How can I be sure that the product received will conform to its description?

Once you have received your order, you have 72 hours to report any problems (non-compliant item, counterfeit, ...).

Our teams will analyze your request as quickly as possible and proceed with the possible full refund of your order.

DELIVERY & RETURNS

How does delivery work?

We offer two delivery options: home delivery from €6.99 or to a collection point from €4.99.

Can I cancel my order?

If you wish to cancel your order, please contact us directly.

In which country can I have my order delivered?

We deliver to France, Luxembourg, Belgium, the Netherlands, Germany, Austria, Spain and Portugal.

How can I track my order?

As soon as your order is shipped, you will receive emails at each important stage of your package.

If you do not receive these emails or have a question, write to us .

What should I do if my order doesn't arrive?

Occasionally, the order may be delayed... or lost in transit.

In this case, we invite you to contact our support teams who carefully analyze each situation.

Can I return a product? At what cost?

You can return an item within 14 days. Return shipping costs are your responsibility. More details here .

OTHER QUESTIONS

I have a question, a comment. May I contact you?

Of course! Our support team is here to help! Just fill out the contact form ! We'll get back to you very soon.

Who is Nopli?

Nopli is the partner with whom we offer you this second-choice shop!

They support brands like ours in implementing solutions to extend the lifespan of products.

We encourage you to contact them to learn more about their approach!

How can I return to the original store?

By clicking here

What are the care instructions for the products received?

Of course! Our support team is available to help you! Contact us using the contact form ! We'll get back to you very quickly.

  • Delivery from €4.99

    At a collection point or at home

  • Secure payment

    Visa, Mastercard, Apple Pay, Paypal

  • Customer service available

    Customer service is available
    Monday to Friday, from 9am to 7pm

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